Terms and Conditions

NOTESCHECK – TERMS & CONDITIONS OF SALE
Last updated: August 2026

1. Who We Are

NotesCheck is a trading brand of SolarGo2 Limited. SolarGo2 Limited is a company registered in England and Wales under company number 12792686.

In these Terms and Conditions:

“NotesCheck”, “we”, “us” or “our” means SolarGo2 Limited trading as NotesCheck.
“Customer”, “you” or “your” means the person or business purchasing Goods from us.
“Consumer” means an individual purchasing Goods wholly or mainly for purposes outside their trade, business, craft or profession.
“Trade Customer” means a person, company, partnership or other organisation purchasing Goods wholly or mainly for business purposes.
“Goods” means any products supplied by us, including banknote checking equipment, counterfeit detection equipment, accessories, chargers, cases, replacement parts, packaging, manuals and associated products.

Business and correspondence address
NotesCheck
SolarGo2 Limited
Unit A5
Northway Trading Estate
Northway Lane
Tewkesbury
Gloucestershire
GL20 8JH
United Kingdom

Company number: 12792686
Website: www.notescheck.com

PART I – TERMS APPLYING TO ALL CUSTOMERS

2. These Terms

These Terms and Conditions apply to purchases made from NotesCheck. By placing an order with us, you agree to be bound by these Terms and Conditions.

Different legal rights apply depending on whether you purchase from us as a Consumer or as a Trade Customer.

Nothing in these Terms is intended to exclude or restrict any rights which cannot lawfully be excluded or restricted.

3. Products and Product Information

We take reasonable care to ensure that product descriptions, photographs, specifications and prices displayed on our website and other sales material are accurate.

However, product specifications, appearance, packaging and accessories may occasionally change as products are developed or updated.

Images are provided for illustrative purposes and minor differences in appearance, colour, labelling or packaging may occur.

We reserve the right to correct typographical errors, pricing errors, inaccuracies or omissions.

4. Orders and Formation of Contract

Products displayed on our website or in our sales material are an invitation to purchase and do not constitute an offer by us. Your order constitutes an offer to purchase the Goods. A contract is formed when we accept your order.

We may decline or cancel an order before dispatch where, for example:

• Goods are unavailable;
• there has been an obvious pricing or description error;
• payment cannot be authorised;
• we reasonably suspect fraud or misuse;
• we cannot deliver to the requested location; or
• circumstances outside our reasonable control prevent us from fulfilling the order.

If we cancel an order after payment has been received, we will refund the relevant payment.

5. Prices and VAT

Prices will be displayed as appropriate for the type of Customer and sales channel. Where applicable, VAT will be charged at the prevailing rate.

Any delivery charges will be shown or communicated separately before the order is completed.

We reserve the right to correct obvious pricing errors. If an incorrect price has been displayed, we will normally contact you before dispatch and give you the option of proceeding at the correct price or cancelling the order.

6. Payment

Unless we have agreed credit terms with you in writing, payment must be made in full before Goods are dispatched.

Payment must be made using one of the payment methods accepted by us.

Trade Customers with an approved credit account are additionally subject to the payment provisions contained in Part III of these Terms.

7. Delivery

We will make reasonable efforts to dispatch and deliver Goods within any estimated timescale provided. Unless expressly agreed in writing, delivery dates are estimates and are not guaranteed.

Delivery will be made to the address provided when the order is placed. You are responsible for ensuring that the delivery information supplied to us is complete and accurate.

Risk in the Goods passes to you when the Goods are delivered to you or to a person nominated by you, subject to any rights that apply to Consumers by law.

8. Damaged, Missing or Incorrect Deliveries

Please inspect Goods as soon as reasonably possible following delivery.

If Goods arrive visibly damaged, incomplete or incorrect, please contact us promptly and provide:

• your order or invoice number;
• details of the problem;
• photographs where appropriate; and
• the product serial number where applicable.

For Trade Customers, visible transit damage or shortages should normally be reported to us within 48 hours of delivery. This notification period does not affect statutory rights which apply to Consumers.

PART II – CONSUMER CUSTOMERS

9. Consumer Rights

If you are a Consumer, these Terms are in addition to your statutory rights.

Nothing in these Terms excludes or restricts your rights under applicable consumer law, including the Consumer Rights Act 2015 and Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

10. Your Right to Cancel an Online or Distance Purchase

If you are a Consumer who purchases Goods online, by telephone or by another distance-selling method, you will normally have the right to cancel your contract without giving a reason.

The cancellation period generally expires 14 days after the day on which you, or a person nominated by you other than the carrier, receives the Goods. Where an order contains multiple Goods delivered separately, the cancellation period will normally run from receipt of the final item.

To exercise your right to cancel, you must clearly inform us of your decision before the cancellation period expires. You may contact us using the contact details provided on the NotesCheck website.

11. Returning Goods Following Consumer Cancellation

If you cancel your order under your statutory cancellation rights, you must normally return the Goods to us within 14 days of notifying us of your cancellation.

Unless the Goods are faulty, incorrect or we are otherwise legally responsible for return costs, you are responsible for the direct cost of returning the Goods to us.

Goods should be returned complete and, wherever reasonably possible, with their original packaging, accessories, manuals, chargers and all other supplied items.

IMPORTANT – OPENED, USED OR INCOMPLETE RETURNS

You are entitled to inspect a product to establish its nature, characteristics and operation in much the same way as you would reasonably be able to inspect it in a shop.

However, if you handle or use the Goods beyond what is reasonably necessary for this purpose and doing so reduces their value, we reserve the right to make a deduction from your refund to reflect the resulting reduction in value, up to the full purchase price where permitted by law.

A reduction in value may occur, for example, where:

• a banknote checking machine has been put into normal or commercial use rather than simply inspected and tested;
• the product is scratched, marked, damaged or contaminated;
• protective films, seals or packaging have unnecessarily been removed or damaged;
• original packaging has been damaged to an extent which reduces the resale value of the Goods;
• accessories, chargers, manuals, cables or other supplied components are missing;
• the Goods have been altered or modified; or
• the condition of the returned Goods otherwise means that they can no longer reasonably be sold as new.

We therefore strongly recommend that you do not put a product into normal or commercial use if you are considering returning it under your cancellation rights.

Any deduction will be based upon the reduction in value of the Goods resulting from handling or use beyond what is reasonably necessary to inspect them and is not a fixed restocking fee.

This provision does not affect your statutory rights where Goods are faulty, not as described or otherwise fail to conform to the contract.

We recommend using an appropriately insured and trackable delivery service when returning valuable equipment.

12. Consumer Refunds

Where you validly cancel a distance contract, we will refund sums due in accordance with applicable consumer law. This will normally include the purchase price and the cost of our least expensive standard delivery method offered when you ordered.

We may withhold the refund until we have received the Goods back or you provide evidence that you have returned them, where permitted by law.

Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed.

Where the value of returned Goods has been reduced as described in Section 11, any lawful deduction may be made from the refund.

13. Faulty Goods

Goods supplied to Consumers must comply with applicable consumer law. Among other requirements, Goods must be:

• of satisfactory quality;
• fit for any particular purpose made known to us where required by law; and
• as described.

If you believe a product is faulty, please contact us before returning it wherever reasonably possible. We may ask for photographs, videos, serial numbers or other information to help identify the problem. We may also need to inspect or test returned equipment.

Nothing in this section limits your statutory rights.

14. Product Warranty

Unless a different warranty period is stated for a particular product, NotesCheck products are supplied with a 12-month manufacturer's or supplier's warranty from the date of delivery.

Any additional or extended warranty advertised for a particular product will apply in accordance with its stated terms.

Our voluntary warranty is additional to, and does not replace or restrict, a Consumer's statutory rights.

The warranty does not cover faults or damage caused by:

• misuse or abuse;
• accidental damage;
• unauthorised modification or repair;
• incorrect power supplies or chargers;
• failure to follow supplied instructions;
• liquid damage where the product is not specified as waterproof;
• excessive contamination or failure to maintain the equipment reasonably;
• normal wear and tear; or
• use outside the product's stated specification.

PART III – TRADE AND BUSINESS CUSTOMERS

15. Application of Trade Terms

This Part applies where Goods are purchased wholly or mainly for business purposes.

All Trade orders are accepted subject to these Terms unless alternative terms have expressly been agreed by us in writing.

Any terms contained in a Customer's purchase order, confirmation of order or other document will not override these Terms merely because we accept or fulfil the order. Acceptance of delivery of the Goods constitutes evidence of acceptance of these Terms.

16. Trade Prices and VAT

Unless expressly stated otherwise, Trade prices are exclusive of VAT. VAT will be added at the applicable rate.

Delivery and other agreed charges are payable in addition to the price of the Goods unless expressly included in our quotation or invoice.

17. Trade Credit Accounts

Credit facilities are provided entirely at our discretion.

Unless we agree otherwise in writing, invoices issued to approved Trade Customers are payable within 30 days of the invoice date. Time for payment is of the essence.

We may reduce, suspend or withdraw a credit facility at any time. We may also require payment in advance for future orders where an account becomes overdue.

18. Late Payment by Trade Customers

If a Trade Customer fails to pay an invoice by its due date, we reserve all rights available to us under the Late Payment of Commercial Debts (Interest) Act 1998, as amended.

Where applicable, this may include the right to claim:

• statutory interest on the overdue debt;
• statutory fixed compensation for the cost of recovering the debt; and
• reasonable additional debt-recovery costs where recoverable by law.

Interest may continue to accrue until payment is received in full.

We may also, without prejudice to our other rights:

• suspend outstanding deliveries;
• refuse to accept or fulfil further orders;
• place the account on hold;
• withdraw any credit facility;
• require payment in advance for future orders; and
• commence appropriate debt-recovery proceedings.

Our failure to exercise these rights immediately does not constitute a waiver of them.

19. No Set-Off – Trade Customers

To the extent permitted by law, a Trade Customer must pay amounts properly due to us without deduction, withholding or set-off unless the Customer has a legally enforceable right requiring otherwise.

20. Retention of Title

For Goods supplied to Trade Customers on credit, legal title to the Goods will not pass to the Customer until we have received payment in full for those Goods and all other sums then due to us.

Until title passes, the Customer must, so far as reasonably practicable:

• keep the Goods identifiable as Goods supplied by NotesCheck;
• keep the Goods in reasonable condition;
• not pledge or charge the Goods as security; and
• notify us promptly if the Customer becomes subject to insolvency proceedings.

Risk in the Goods passes to the Trade Customer upon delivery notwithstanding that title may remain with us.

Where legally permitted and the Goods remain identifiable, we may require unpaid Goods to be returned to us. Any exercise of rights under this clause will be carried out in accordance with applicable law.

21. Trade Returns and Restocking Charge

Goods correctly supplied to a Trade Customer are not automatically returnable. Any return of non-faulty Trade Goods requires our prior written authorisation.

Where we agree to accept such a return, Goods must normally:

• be unused;
• be complete;
• be in their original undamaged packaging;
• include all accessories, manuals, chargers and components; and
• be returned carriage-paid unless otherwise agreed.

Where we agree to accept the return of correctly supplied Goods, a restocking and handling charge of 15% of the invoice price may be deducted from any refund or credit.

We reserve the right to refuse the return, or make an additional reasonable deduction, where Goods have been used, damaged, altered, returned incomplete or are otherwise not in a condition suitable for resale.

This clause does not apply where Goods are faulty, incorrectly supplied or where the Trade Customer has another legal right to return them.

PART IV – BANKNOTE CHECKING EQUIPMENT

22. Counterfeit Banknote Detection

NotesCheck supplies equipment designed to assist users in checking and authenticating banknotes. Our products use the detection methods and technologies described in the relevant product specifications.

Counterfeit detection equipment is an aid to banknote authentication and fraud prevention. No counterfeit detection system can reasonably be guaranteed to identify every counterfeit, forged, altered or fraudulent banknote in every circumstance.

Counterfeiting techniques and banknote security features can change over time. Performance may also be affected by factors including:

• the condition of a banknote;
• damaged, heavily worn or contaminated notes;
• incorrect insertion or operation;
• changes to genuine banknote designs or security features;
• newly developed counterfeit techniques;
• incorrect product settings;
• failure to install applicable updates; and
• failure to follow operating instructions.

Customers should therefore follow appropriate cash-handling procedures and should not rely upon the equipment as an absolute guarantee that a banknote is genuine.

23. Software, Firmware and Currency Updates

Some NotesCheck products may require software, firmware or currency-data updates to maintain compatibility with new or revised banknotes.

Where updates are available, Customers are responsible for installing them in accordance with our instructions unless an update service has expressly been included with the product.

We cannot guarantee that existing equipment will indefinitely support future banknotes, currencies, security features or changes which did not exist when the equipment was supplied.

Where an appropriate update becomes available from us, we will provide information about how it may be obtained.

24. Customer Responsibilities

Customers are responsible for:

• using equipment in accordance with supplied instructions;
• training employees or operators appropriately;
• maintaining equipment reasonably;
• keeping sensors and banknote paths clean where required;
• using suitable or approved power supplies and accessories;
• installing applicable updates; and
• taking appropriate action when a banknote is rejected or identified as suspicious.

The final decision whether to accept a banknote remains with the Customer. NotesCheck does not provide a guarantee as to the authenticity or value of any individual banknote.

PART V – LIABILITY

25. Our Liability to Consumers

Nothing in these Terms limits or excludes liability where it would be unlawful to do so. Your statutory consumer rights and remedies remain unaffected.

26. Our Liability to Trade Customers

Nothing in these Terms excludes or limits liability for:

• death or personal injury caused by our negligence;
• fraud or fraudulent misrepresentation; or
• any other liability which cannot lawfully be excluded or limited.

Subject to the above and to the fullest extent permitted by law, we will not be liable to a Trade Customer for:

• loss of profit;
• loss of revenue;
• loss of business;
• loss of anticipated savings;
• loss of goodwill;
• business interruption; or
• indirect or consequential loss.

In particular, subject always to liability which cannot legally be excluded, NotesCheck does not accept liability merely because a counterfeit, forged, altered or fraudulent banknote is accepted following use of our equipment, or because a genuine banknote is rejected.

Subject to the exclusions above and applicable law, our total aggregate liability arising from a particular order will normally be limited to the amount paid or payable by the Trade Customer for the Goods giving rise to the claim.

Trade Customers are responsible for maintaining appropriate business, cash-handling and insurance procedures.

PART VI – GENERAL TERMS

27. Advice and Technical Support

We are happy to provide reasonable advice about our products, including operation, compatibility, configuration and setup. Any advice is based upon the information available to us at the time.

Where we do not have full information about a Customer's particular application, environment or systems, the Customer remains responsible for confirming that the product is suitable for its intended use.

Nothing in this clause affects rights which cannot lawfully be excluded.

28. Events Outside Our Control

We will not be responsible for delay or failure to perform our obligations where this results from circumstances outside our reasonable control.

Such circumstances may include transport disruption, severe weather, fire, flood, industrial disputes, interruption of utilities or communications, government action, import or export restrictions, supplier failure, epidemic or pandemic, war, civil disturbance or other events beyond our reasonable control.

We will take reasonable steps to minimise the effects of such events. Consumer statutory rights remain unaffected.

29. Intellectual Property

All intellectual property rights in NotesCheck branding, logos, website content, product literature, photographs, graphics and other original materials belong to SolarGo2 Limited or their respective licensors.

No such material may be reproduced, modified, distributed or used commercially without our prior permission where permission is legally required.

30. Privacy and Personal Information

We process personal information in accordance with our Privacy Policy and applicable data protection law. Our Privacy Policy should be read alongside these Terms and Conditions.

31. Changes to These Terms

We may amend these Terms from time to time. The Terms applicable to an order will normally be those in force when the order is placed, unless a change is required by law or expressly agreed between us and the Customer.

32. Severability

If any provision of these Terms is found by a court or competent authority to be invalid, unlawful or unenforceable, the remaining provisions will continue in full force and effect.

33. Waiver

If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.

34. Third-Party Rights

Unless expressly stated otherwise, no person other than you and us has any right to enforce these Terms.

35. Governing Law and Jurisdiction

These Terms and any contract between you and us are governed by the laws of England and Wales.

If you are a Consumer, you retain any rights you have under applicable law concerning where legal proceedings may be brought.

If you are a Trade Customer, the courts of England and Wales will have exclusive jurisdiction over disputes arising from or connected with the contract.

CONTACTING NOTESCHECK

If you have a question about an order, return, warranty claim or these Terms and Conditions, please contact us through the NotesCheck website.

NotesCheck
A trading brand of SolarGo2 Limited
Unit A5
Northway Trading Estate
Northway Lane
Tewkesbury
Gloucestershire
GL20 8JH
United Kingdom

Company number: 12792686
Website: www.notescheck.com

© SolarGo2 Limited trading as NotesCheck